Once you applied to Twilio WhatsApp beta, it will take some time to be validated. This ID can be retrieved in the Business Manager settings, in the Business Info tab In order to apply, you will need to have a Facebook Business Manager ID. Once your phone number is created you can now apply to the Twilio WhatsApp Beta. You can also use an existing Twilio phone number of yours. You can buy phone numbers in almost any country. Go to your Twilio's Dashboard and then create a phone number. Around $2 /mth per phone number and $0.005 per sent/received message. Also, the Twilio WhatsApp API comes with a price. You business will need to apply to the WhatsApp Commerce Policy. As the applications for this program are closed since the beginning, we chose to integrate with Twilio, which partners with WhatsApp since 2017.Īs the Crisp WhatsApp integration is build exclusively with Twilio, you need a phone number that was manually enabled by Twilio in order to connect with WhatsApp. Today, this feature is API is still in closed beta. WhatsApp Business API was announced at the end of 2017. Using Crisp, WhatsApp users can contact you directly and you can handle them directly from your Crisp Inbox.
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